Health systems in many developed countries are going through critical times due to several factors. The needs of the patient-client-citizen, the high cost of supply with new therapies, ever more expensive diagnostics and the requirements for obtaining new medicines, together with an ageing population and the rise of lifestyle-related diseases, mean that both supply and demand are growing at a rate the system cannot sustain.
If we add the fragmentation of our patients’ care, the high variability of treatments and reactive medicine, we can agree that we must optimise the health system and change how institutions are organised, using the most advanced methodology so that the efforts of professionals are as efficient as possible and so that their own participation and that of patients transforms the whole system, achieving results that are relevant to the patient.
The volatility, uncertainty, complexity and ambiguity of the world around us (VUCA WORLD) increase the need to transform healthcare organisations into more efficient, more agile organisations that ensure excellent treatment and make the entire institution patient-centred. This change will only be possible with the participation of professionals, as they are the ones who know where the problems are and how to solve them.